FAQs

Frequently Asked Questions (FAQs)

 

 

Shopping & Accounts

Q: Do I need an account to shop? A: You can browse and add items to your cart as a guest. However, creating an account allows you to track your orders, save your shipping details for faster checkout, and view your order history.

Q: Is there a minimum order requirement? A: No! We have no minimum order quantity. Whether you are looking for a single replacement piece or a full set of new jewelry, you are welcome to shop with us.

Q: What payment methods do you accept? A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can view the full list of available payment options at checkout.

Shipping & Delivery

Q: What are your shipping costs? A: Shipping is calculated at checkout based on the size and weight of your order, as well as your destination. You will see the exact shipping total before you finalize your purchase.

Q: How long will it take for my order to arrive? A: We process and ship most orders within 1–2 business days. Once shipped, Canadian orders typically arrive within 3–7 business days. You will receive a tracking number via email as soon as your package is on its way.

Q: Do you ship internationally? A: Yes, we do! Please note that international orders may be subject to customs duties, import taxes, and brokerage fees. These charges are the responsibility of the customer.

Returns & Exchanges

Q: What is your return policy? A: Due to the nature of body jewelry and for health and safety reasons, all sales are final. However, if you receive an item that is defective or incorrect, please contact us within 7 days of delivery with a photo of the item so we can make it right.

Q: What if my order arrives damaged? A: If your package arrives damaged during transit, please take photos of the packaging and the product immediately and contact us within 24–48 hours. We will work with you to resolve the issue quickly.

Product Quality & Safety

Q: Is your jewelry safe for sensitive skin or new piercings? A: Yes! We prioritize your health by using high-quality, body-safe materials. All of our jewelry meets the ASTM F136 designation (Implant Grade Titanium), which is the standard for safety in the piercing industry. Specific material details are listed on each product page.

Owner & Head Body piercer

Frances S

As a body piercer with nearly ten years of experience, I have learned what my clients want and need in their jewelry. I have always had a passion for piercing and curating pieces that make my clients feel beautiful and confident. I take my position with piercing seriously and I personally stand by my work. I hope you enjoy decorating your piercings as much as I do creating them.

media & online Design

Calvin M

Being a barber for nearly 20 years I have always had an eye for design. Being apart of Frans team to has been an amazing journey. I look forward to designing new products and finding exciting ways to showcase them online for you.

Love of the game

Our Mission

We are committed to the art of piercing and delivering the best quality jewelry possible. Bringing access to products used by the professionals right into your hand is our goal. Every piercing lover should have the best chances in their healing journey and we strive to bridge that gap.